Service Levels

Various service levels apply to the services offered by Pure English.

Standard Turnaround Times

Response Time for Quote

The standard response time to you for a request for a quote is within 24 hours of Pure English receiving the request.

Proofread and Edit

Turnaround times for proofreading and editing are measured in business days. This excludes Sundays and public holidays in the locations of the editors, except where otherwise arranged with Pure English.

The following are the standard turnaround times for proofreading and editing, based on the document length in words:

  • Up to 1000 words – 2 days
  • 1001 to 2000 words – 3 days
  • 2001 to 4000 words – 4 days
  • Each additional 2000 words (or part thereof) – 1 additional day.

Regular Review

Turnaround times for reviewing regular publications are measured in hours. This excludes Sundays and public holidays in the location of the editor, except where otherwise arranged with Pure English.

The following are the standard turnaround times for reviewing regular publications, based on the publication length in words:

  • Up to 1000 words – 2 hours
  • Each additional 1000 words (or part thereof) – 1 additional hour.

Variations to Standard Turnaround Times

Proofread and Edit

The following variations to the standard turnaround times for proofreading and editing are possible:

  • Express – reduces the final turnaround time, after all other adjustments, by 50%
  • Heavy editing – increases the turnaround time by between 25% and 100% of the standard turnaround time, based on the degree of editing required
  • Rewriting – increases the turnaround time by 120% of the standard turnaround time
  • Reformatting – increases the turnaround time by 25% of the standard turnaround time
  • Photographs – increases the turnaround time by up to 100% of the standard turnaround time, based on the amount of text transcription required.

Regular Review

The following variations to the standard turnaround times for reviewing regular publications are possible:

  • Express – reduces the final turnaround time, after all other adjustments, by 50%
  • Heavy editing – increases the turnaround time by between 25% and 100% of the standard turnaround time, based on the degree of editing required.